Consumer information

Information for Couples

IWIF primarily represents the wedding industry, but professional standards benefit both businesses and their customers.

Guidance

Practical Points Before You Book

Understand exactly what is included before paying deposits.

Important wedding services should ordinarily have written booking terms.

Understand whether deposits are refundable and under what circumstances.

Read cancellation and postponement provisions carefully.

Consider appropriate wedding insurance where available.

Understand whether a supplier may substitute personnel and in what circumstances.

Keep important booking discussions and agreed changes in writing.

Understand payment schedules and final payment dates.

Contact the supplier first and provide a reasonable opportunity to resolve a problem.

IWIF does not provide legal advice and cannot adjudicate contractual disputes unless a specific dispute resolution service is introduced.