Honest Representation
Members should accurately represent their business, personnel, products and services.
Professional framework
IWIF Professional Standards
Trust between wedding businesses and couples is essential.
Wedding services are unusual because they are frequently booked far in advance and often involve deposits paid months or years before delivery.
IWIF members therefore commit to a basic framework of professional conduct.
Commitments
IWIF Members Commit To
Clear Pricing
Where quotations are provided, charges and significant additional costs should be explained clearly.
Written Agreements
Material bookings should be supported by appropriate written booking terms or contracts.
Deposit Transparency
Deposit and cancellation conditions should be communicated before payment.
Professional Communication
Members should make reasonable efforts to respond to customers and communicate material changes promptly.
Delivery
Members should make every reasonable effort to provide the services they have contracted to deliver.
Contingency
Where appropriate to their sector, members should maintain reasonable contingency arrangements.
Consumer Respect
Customers should be treated fairly and professionally.
Legal Compliance
Members must operate in accordance with relevant Irish law.
Insurance
Businesses should maintain appropriate insurance where reasonably required for their activities.
Data Protection
Customer information must be handled appropriately and in accordance with applicable data protection requirements.
Complaints
Members should maintain a reasonable process for dealing with customer complaints.
Important
IWIF membership indicates membership of the Irish Wedding Industry Federation. It does not constitute a Government licence, statutory accreditation, financial guarantee or warranty by IWIF of an individual member's services. Consumers remain responsible for evaluating suppliers and entering their own contractual arrangements.